SHIPPING POLICY
All packages are shipped with tracking.
Arrival Times
- United States: 7–15 business days
- International: 10–25 business days
Notice:
👉The factory will make a production plan within 24 hours after you submit the order, so the customized information cannot be changed once submitted, please check your customized information carefully.
👉When you order a product, it is specially designed and prepared for you. Therefore, we cannot accept returns or exchanges. However, we make changes for damages caused by design or product. If you have a problem feel free to message me.
👉During peak holiday seasons such as Christmas, our supplier may experience large backlogs due to increased order volume and the high-quality requirements of customized products. This may result in your order taking 3-5 business days longer than usual to fulfill.
We truly appreciate your patience and understanding during these busy periods, and we’re grateful for your support. 🎄❤️
1. How long for shipment?
Estimated delivery date includes the following: Processing Time + Delivery Time
Worldwide：
Standard Shipping:
Order Price < $69, shipping fee $7.99, shipping time: 7-15 business days
Order Price over $69, Free shipping, shipping time: 7-15 business days
Shipping method can be selected at Checkout.
Note:
1): Taxes (If charged) shoulde be afforded by customer.
2): The shipping time will be affected by public holidays, destination countries(especially shipping addresses outside NA or EU), bad weather and international couriers.
2. Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. After we sent out the package, you can get a tracking number.
3. Tips for shipping:
1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Petfiestas.
4) Your order can be tracked in details only when it arrives in your country's facility. After it arrives in your country, please allow 3-5 days more for the package to reach you.
4. How do I report a shipping issue?
Please report any issues directly to our customer support team at service@custorr.com.
All issues must be reported within 60 days of the order date.
If your shipment tracking shows that your item(s) have not been delivered after 30 days, please notify us at service@custorr.com as soon as possible.
If you have any problem, please contact our customer service department with e-mail: service@custorr.com. We will reply you within 24 hours in business day and 48 hours in non-business days.
5.Worry-Free Purchase Available with custorr
0-risk on Order (60 Days Order Protection)
Instant resolution (Instantly resolve shipment issues and easy refund)
Worry-Free Purchase（1-click Protect Against Loss, Damage, Delay）
Protect Our Planet（Worry-Free Purchase offset carbon emissions from shipping for a greener planet）